If you decide to keep it exposed, you only need to dust off your rug once a month with a soft brush. If any liquid purred on the rug, please immediately wash it with cold water. If stain remains, gently wash it with rug’s shampoo. Please Do NOT use any strong detergent such as glitch. Leave it on a flat surface to dry. Please DO NOT expose it to direct sun light or extreme heat. There is no need for Mothball or any other chemical to protect your rug. If you need to rap or preserve it for later, please DO NOT bend it sharply for a long time. DON’T place anything heavy over the rug, as it will leave mark on the rug.
Any question you may have, please email us at support@visualsilk.net.
We at VisualSilk make things very easy. We offer free shipping for purchases. However, we believe in farness and here is our return policy.
1. Up to 14 days from the date of purchase, no questions ask. We will pay the shipping cost for return. However, you will be responsible for any damage. You will be charged up %50 of the value, depends on the degree of the damage.
2. After 14 days from the date of purchase, buyer will be responsible for the shipping cost plus any damage to the rugs, up to %50 of the value paid.
3. No return will be accepted after 30 days of the purchasing date.
4. All of the accessories and packaging MUST be included.
How to return;
Please send us an email through our website or via your personal email to support@visualsilk.net and provide us the model number, where you bought and any reference or purchase order number you may have.
We will email you a RGA number as well as shipping label for qualified return.
Thank you,